Job Detail

Application Support Engineer L2 - Employee Hub

Date Posted: Nov 20, 2023
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Job Detail

  • Location:
    Pune, Maharashtra, India
  • Company:
  • Type:
    Contract
  • Shift:
    Rotating
  • Career Level:
    Experienced Professional
  • Positions:
    5
  • Experience:
    6 Year
  • Gender:
    Gender Neutral
  • Degree:
  • Apply Before:
    Jan 05, 2024

Job Description

Location-Pune/ Banglore
Experience- 3-8 years
job type- permanent

Benefits

2.      Contractor’s Role:
•       Monitor and troubleshoot application issues in production
•       Leads troubleshooting, analysis, and solution of unexpected systems behaviors that impact the quality of service
•       Liaise with stakeholders (tech and business) in problem resolution
•       Communicate issue/resolution status (written and verbal) to project team and management
•       Minor production bug fixes
•       Disaster Recovery and Patch testing
•       Perform Setup/configure tasks related to application onboarding
•       Perform reconciliation and reporting of identity and access data
•       Access review/Audit activity
•       Work with senior staff and management on service delivery improvements

3.      Experience Level: Level 3 -8 to 10yrsLevel 2- Relevant exp required is 3 years to 7 years on below skills:

Strong development/support expectance in Java/React.js, microservices, Spring boot, Spring Framework, SQL databases
•       Understanding of enterprise architecture patterns and best practices
•       Azure DevOps/Control-M/ServiceNow
•       Knowledge of monitoring tools
•       Experience working across Linux and Windows Active Directory platforms(Mandatory)
•       Excellent oral and written communication skills are required
•       Highly flexible and adaptable to change
•       Analytical and problem solving skills
•       A positive goal orientated attitude with a focus on service delivery
•       Strong interest in working with business teams on issue resolution

Level 3- Relevant exp required is 6 years to 10 years on below skills:

Strong development/support expectance in Java/React.js, microservices, Spring boot, Spring Framework, SQL databases
•       Understanding of enterprise architecture patterns and best practices
•       Azure DevOps/Control-M/ServiceNow
•       Knowledge of monitoring tools
•       Experience working across Linux and Windows Active Directory platforms
•       Excellent oral and written communication skills are required
•       Highly flexible and adaptable to change
•       Analytical and problem solving skills
•       A positive goal orientated attitude with a focus on service delivery
•       Strong interest in working with business teams on issue resolution


6.      Nice to Haves:
•       Development and maintenance of Identity and Access Management Technology systems
•       Works closely with partners in US and aligns with the overall vision of the IDM Cybersecurity organization
•       Industry certification such as CISSP or CISM is preferred
•       Agile methodology exposure

Tasks & responsibilities
•       Monitor and troubleshoot application issues in production
•       Leads troubleshooting, analysis, and solution of unexpected systems behaviors that impact the quality of service
•       Liaise with stakeholders (tech and business) in problem resolution
•       Communicate issue/resolution status (written and verbal) to project team and management
•       Minor production bug fixes
•       Disaster Recovery and Patch testing
•       Perform Setup/configure tasks related to application onboarding
•       Perform reconciliation and reporting of identity and access data
•       Access review/Audit activity
•       Work with senior staff and management on service delivery improvements

Skills Required

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