We are looking for a Mall Operations Manager for a reputed firm.
Location : Kalyan
Department : Operations Band : Specialist Reports to : DGM Mall Operations
Job Overview Mall Operations Manager supervise and manage shopping mall operations incl. property management, tenant management, customer service, contract services such as Facility management, cleaning, security, maintenance, etc. Job Specifications
Education/ Formal Qualification Any Graduate with MBA can be preferred Skills (Technical / Computer / Soft skills etc.) -Must have excellent computer skills, excel, words etc. -Advance Excel -Preparing Report Knowledge and Experience (Total work experience and job related relevant experience) -Excellent Communication Skill -10 yrs work experience preferable in retail industry Age 30+ years
Responsibilities Responsible for overall Operations with Cost Control. Manage the overall operations of the mall by offering the highest quality of services to both retailers and customers, in order to increase footfalls and consumption and offer the customers a good experience. Responsible for overseeing all aspects of mall management including but not limited to leasing and tenant relations, business planning and financial management, facilities and operational management and control of all maintenance, inspection and safety functions. Leading & encouraging the team to achieve the desired results. Playing key role in finalizing yearly & quarterly Marketing plans & Events for all the malls. Involving in successful launch of mall events & promotional activities to ensure additional revenue is getting generated. Regular review of individual mall performance & implementing long term plans to revive the mall performance. Implementing best market practices for better customer experience. Suggesting tenant mix and zoning within the mall in line with business strategy and market demand and to achieve desired footfall. Involving in review/Negotiation of retailer's annual agreements & ensure agreements are finalized within agreed timeline. Ensure revenue collection targets are met within deadlines. Implementation of cost control measures and best practices in engineering & facility function for optimal efficiency. Review of vendor agreements, performance & on boarding new vendors. Leading the digital transformation process for retail function. Design & standardization of SOP's across all the malls for effective administration.
Working conditions
Daily reporting: Reporting to DGM Mall Operations
