Job Detail

Job Overview

Sr. CCE is responsible for overseeing the day-to-day operations of a gaming establishment, ensuring that all activities are conducted according to regulations and policies. They manage a team of gaming staff, provide exceptional customer service, and maintain a safe and enjoyable gaming environment for patrons. The Sr. CCE reports to the Operation Manager and works closely with other departments to ensure seamless operations.

Job Specifications

Responsibilities

• Manage a team of gaming dealers, floor attendants, and other staff members. Assign duties, provide training and coaching, and ensure that all employees are performing their responsibilities effectively.
• Enforce regulations: Ensure compliance with gaming regulations, company policies, and procedures. Monitor gaming activities to prevent fraud, cheating, and any other illegal activities.
• Customer service: Provide excellent customer service by addressing customer inquiries, resolving disputes, and ensuring a positive gaming experience for all patrons. Handle any customer complaints or issues promptly and professionally.
• Maintain gaming equipment Oversee the maintenance and repair of gaming equipment, such as slot machines, gaming tables, and electronic gaming devices. Coordinate with the maintenance department to schedule necessary repairs and maintenance tasks.
• Monitor gaming operations: Conduct regular inspections of gaming areas to ensure that all games are conducted fairly, and all equipment is functioning correctly. Monitor dealers and staff to ensure adherence to procedures and rules.
• Cash handling: Oversee cash handling procedures, including verifying cash drops, monitoring cash transactions, and ensuring accurate payouts to customers. Monitor financial transactions to prevent theft or fraud.
• Training and development: Provide ongoing training to gaming staff to ensure they have a thorough understanding of gaming regulations, procedures, and customer service standards. Conduct performance evaluations and offer constructive feedback to employees.
• Reporting and documentation: Maintain accurate records of gaming activities, including financial transactions, customer complaints, and incidents. Prepare reports for management and regulatory agencies as required.
• Safety and security: Ensure the safety and security of all employees and patrons. Implement security measures to prevent theft, violence, or any other safety issues. Respond to emergencies or incidents promptly and effectively.
• Stay updated: Keep up to date with gaming industry trends, regulations, and best practices. Attend relevant training sessions and seminars to enhance knowledge and skills.